Questions ISPs ask

saRa is ISP billing and RADIUS in one place. It keeps subscribers and their PPPoE or hotspot logins, packages, renewals, invoices and payments, the cash book, resellers and retailers, routers, complaints and chat, automatic messages, a customer portal and an Android app.

It is made by sarasen and sold to ISPs by subscription.

MikroTik, RouterOS 6 and 7. For each router saRa writes a setup script with RADIUS, accounting, disconnect and speed change, and the walled garden for expired customers. With the RouterOS API switched on it also reads live sessions and traffic. How to add a router.

No. FreeRADIUS reads saRa’s own database, so there is no export or sync step. Every lookup is tied to the ISP of the router that sent it.

The router moves them to a walled garden: they cannot browse, but they can still reach the pay page and the payment gateways. When they are renewed, saRa reconnects them with the new expiry.

Yes. saRa’s importer brings customers, packages, invoices, payments, balances and sessions over from the old system. Subscribers can also come from a CSV or Excel file, checked before anything is saved, and PPPoE users straight from a MikroTik.

Automatic billing can stay paused until cutover day, so the old system can keep billing until you switch. How the move works.

At the counter in cash or by bank transfer, from a prepaid balance or a prepaid card, through a reseller’s wallet, or online through the payment gateways your ISP sets up. A Quick Pay page lets a customer pay without signing in.

Yes. Row-level security in the database keeps each ISP’s data apart, so an ISP only ever sees its own customers, money and logs. Inside an ISP you can have branches, resellers and retailers.

Each staff login has a role. A new ISP starts with six default roles (Manager, Accountant, Recovery officer, Support, Technician, Counter staff) and you can make your own, permission by permission. Nobody manages someone above them. Roles and permissions.

Yes, an Android app for customers and every staff level. It is set up once with a QR code or a link from an app key. Push notifications carry only ids, so no personal data goes through Google. Set up the app.

English and Urdu, with Urdu written right to left. Each login picks its own language, and automatic messages go out in each customer’s language.

It receives NAT logs from the router and keeps them for the period you set. You can look up which subscriber had a public IP and port at a given time, keep a register of every request with holds and answers, and print the letter. Each day’s logs are sealed so a later change shows. PTA lookups.

Yes. saRa follows the device’s setting, and each user can force light or dark.

One price per size of ISP, with everything included. The yearly package is 12 months for the price of 8: in our cloud from $150 a year for up to 500 subscribers to $1,790 for up to 10,000; on your own server from $90 to $490 a year. Month by month: $19 to $225 in the cloud, $12 to $62 on your own server. Prices in US dollars, excluding tax. See pricing.

Every plan starts with a 30-day free trial on your own data, and installation is free with the optional full support package. What saRa saves against Others.

Not with Cloud: we host saRa, take the backups, install the updates and keep your PTA logs. With On-premise, saRa runs on your own Ubuntu server, which we set up remotely; you keep it on, powered and with disk space for PTA logs.