saRaEverything saRa does
One section per part of the product, with the screens your staff will use. Screenshots come from a demo server; personal details are blurred.
Subscribers
Each customer, their login and their money in one place.
- PPPoE and hotspot logins; FreeRADIUS reads them from saRa’s database the moment you save
- Ready lists: online now, offline, expired, expiring in 7 days or 2 weeks, expired but online
- Every list keeps a “+” row for the columns that do not fit
- Import from CSV or Excel, up to 5,000 rows, checked before anything is saved
- Mass actions: pay, message, change settings for many at once
Renewals and payments
The Renew popup shows the new expiry, the total, the amount received and the dues left before anyone presses the button.
- Cash, bank transfer, or bill it as due
- Pay less and the rest stays as dues; pay more and older dues are paid first
- Prepaid balance and prepaid cards
- Print an 80 mm receipt on the spot
- A double click or a retry never charges twice
- Staff logins renew from a staff balance that an administrator tops up
Invoices
Every renewal makes an invoice; custom invoices cover installation, equipment and visits.
- A4 or 80 mm receipt
- Receive payment on unpaid invoices
- Reverse an invoice and the money goes back where it came from
- Unpaid invoices in one list
Packages and policies
What a customer buys, and what the network gives them for it.
- Price, period, download and upload speed
- Prepaid or postpaid billing
- Policies and IP pools, including the pool for expired customers
- Taxes and extra fees in fee groups
- Import packages and policies from CSV
Routers and RADIUS
What staff do in saRa is what the network does: FreeRADIUS reads saRa’s database directly, with no copy or sync step.
- MikroTik RouterOS 6 and 7
- A setup script per router: RADIUS, accounting, disconnect and speed change, walled garden
- Expired customers land in a walled garden where they can still reach the pay page
- Every RADIUS lookup and accounting write is tied to the ISP of the router that sent it
- Read live sessions and traffic over the RouterOS API; import PPP profiles, pools and PPPoE users
Cash book and handovers
Money taken at the counter is counted the moment it is taken.
- Cash payments go to cash in hand by themselves
- Record expenses by category
- Staff hand cash over to a branch or to the head office; the head office receives it
- A branch’s day is closed when the head office receives its handover
- A day limit and a before-handover limit per staff login
Staff, roles and balances
Each login does what its role allows, and nobody manages someone above them.
- Six default roles for a new ISP: Manager, Accountant, Recovery officer, Support, Technician, Counter staff
- Custom roles, permission by permission
- Admin ladder: Owner, super admins, ISP administrators, staff, partner logins
- Staff balance for renewals, cash limits and allowed sign-in addresses
- Two-step sign-in with an app code or SMS
Staff salary and advances
Salaries, advances and repayments, in the same cash book as everything else.
- Employees with or without a saRa login
- Advances as loans, paid back in instalments or in cash
- Absent days taken off the month
- Salary is a cash book expense; advances move cash, not expense
Screenshot coming soonStaff salary is in the newest release. A screenshot follows once the demo server has it.
Resellers and retailers
Partners sell under the ISP with a wallet of their own.
- Wallet with an optional credit limit
- Own package costs and own customer prices
- Own logins, with a limited set of rights
- Sub-resellers and retailers below them
- Top up, transfer and a full wallet ledger
Complaints and chat
One inbox for chats and complaints, from the portal and the app.
- Category, priority, assignee and status
- Internal notes, saved replies and attachments
- Live delivery with sent and seen ticks
- Which staff a customer may chat with is set by customer roles
Customer portal
Customers pay, check their package and usage, change their WiFi and report a problem without calling.
- Package, expiry, balance and usage
- Pay online through the ISP’s payment gateways
- A Quick Pay page that needs no login
- Chat and complaints
- A captive portal page for hotspots
Screenshot coming soonPortal screenshots need a customer login on the demo server and follow later.
Home routers (TR-069)
Customers change their WiFi name and password from the portal; staff link and refresh the router.
- Works through a TR-069 server (GenieACS)
- The router applies the change the next time it checks in
- saRa does not keep WiFi passwords
Screenshot coming soonNo home router is connected to the demo server, so this screen is not shown yet.
Automatic messages
The reminders an ISP sends every day, sent for you.
- Expiry reminder, when it stops, after expiry
- Payment received, renewal done, unpaid bill, bill due soon, dues after renewal
- Complaint opened, staff reply, resolved or closed, and scheduled messages
- SMS, WhatsApp, email, chat or portal popup, in the customer’s own language
- Quiet hours, and a log of what was sent
PTA lookups and lawful logs
Answer an agency request with evidence, not a guess.
- NAT logs from the router (syslog), kept for the period you set
- Look up who had a public IP and port at a given time
- A register of every request: when it came, who sent it, what was asked and answered
- Holds that keep the named days
- Printable letters; each day’s logs sealed so changes show
Reports and accounting
Reports read the same ledger that renewals and payments write.
- Overview, invoices, sales, payments, online payments, dues, cash book and ledger
- Partner-wise, expiring, collections and usage reports
- CSV, Excel or print
Android app
One app for customers and every staff level.
- Set up once with a QR code or a link from an app key
- Customers: home, bills, usage, chat, account and My WiFi
- Push notifications carry only ids; no personal data goes through Google
- Push uses the ISP’s own Firebase project
Settings
Each tab saves on its own and shows only what your role may change.
- ISP details, subscriber rules, billing, SMS and email, payments
- Security, appearance, customer portal, modules, API
- Every setting is explained in the documentation
