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Notification rules

Messages that go out by themselves for anything beyond the usual set under Messages > Automatic: a trigger, an audience, a text and a delivery channel. The worker checks rules every minute; each customer gets a rule's message once per cycle by default. The form has five steps and a Preview that shows how many customers it reaches and what three would get. Every ISP also starts with starter rules (one per card of Messages > Automatic).

Where
Settings → (Lists) Notification rules
Who can change it
Notification rules and templates
Notification rules
Notification rules

The settings

Rule name

Text

Only staff see it.

Default
empty (required)
When to change
Name it for what it does.

Rule is on

Switch

Off: it sends nothing until switched on.

When to change
Switch on when ready.

Send when

Choice

The trigger.

Options
Days before expiryWhen the internet stops (expiry)Days after expiry, not renewedUnpaid bill (postpaid, manual, moved), repeatingPostpaid bill due soonDues left after a renewal, repeatingPayment receivedRenewal doneComplaint openedStaff reply to a complaintComplaint resolved or closedOn a schedule (weekly or monthly)
When to change
Pick the event or date.

Days

Text

Before or after expiry: calendar days (0 = on the expiry day), one or several separated by commas (7, 3, 1, 0). Invoices: days after the due date.

Default
empty
When to change
For day-based triggers.

From this hour

Choice

The ISP's local hour from which it sends.

Default
any time
When to change
To avoid night-time sends.

Then every (days)

Number

Bill reminders: repeat every N days; 0 means only once (0 to 60).

When to change
For repeating bill reminders.

At most (times)

Number

Maximum reminders (1 to 20); it stops when the bill is paid, reversed or voided.

When to change
For repeating bill reminders.

Repeat (schedule)

Choice

Schedule triggers: Every week or Every month; then Weekday, or Day of the month (1 to 31; 31 means the month's last day in shorter months).

Options
Every weekEvery month
When to change
For scheduled messages.

Places / Packages / Partners / Status

List

Audience lists; customers must match every list that is filled in. A city takes in its areas and sub-areas; a partner takes in its sub-partners' customers. Status choices: Active, Expired, Disabled, Terminated (empty = everyone but terminated).

Default
empty = everyone
When to change
To target a group.

Hand-picked customers

Text

Usernames, one per line or separated by commas.

Default
empty
When to change
To message specific customers.

Text source

Choice

A message template, Own text, or An automatic text (SMS texts page).

Options
A message templateOwn textAn automatic text (SMS texts page)
When to change
Choose where the wording comes from.

English text / Urdu text (optional)

Text

Own text, up to 1,000 characters, with insertable variables.

Default
empty
When to change
When using own text.

Language

Choice

Which text it sends.

Options
EnglishUrduEach customer's own language
When to change
Pick one language or each customer's own.

Title

Text

The popup's title and the email's subject.

Default
empty (uses the rule's name)
When to change
To set a subject line.

Send by

List

Portal popup (shows when the customer opens the portal), Chat message, SMS, Email (through the providers set under SMS, WhatsApp and email).

When to change
Choose channels.

One customer gets it

Choice

How often one customer may get the rule's message.

Options
Once per cycle (each expiry, invoice, payment or complaint)At most once a dayOnly once, ever
When to change
To avoid repeats.

Quiet hours from / until

Choice

SMS, email and chat messages wait until the quiet hours end; the popup is ready at once. A start later than the end spans midnight.

Default
Off
When to change
To avoid night messages.

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