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Customer portal and Quick Pay

What customers can do online without calling you, and the grace period after expiry. The tab also holds the Captive portal panel.

Where
Settings → Customer portal
Who can change it
Billing and reminders
Customer portal and Quick Pay (Settings, Customer portal tab)
Customer portal and Quick Pay (Settings, Customer portal tab)

The settings

Customer portal

Switch

Customers sign in at /portal to see bills, pay online, send a bank slip or a complaint. Switching it on reveals the Portal address (read-only, with Copy); customers sign in with their internet username and password.

Default
on
When to change
Turn off if you do not want a self-service portal.

Quick Pay page

Switch

Customers pay online without logging in by typing their username or mobile number. Reveals the Quick Pay link (read-only, with Copy).

Default
on
When to change
Turn off to stop anonymous online payment.

Grace days after expiry

Number

Customers stay online this many extra days after expiry before the walled garden. Changes apply from the next renewal.

Default
0 (allowed 0 to 30)
When to change
If you give customers a few days' leeway.

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