saRaGuides
Step by step, with the exact buttons to press. Start at the top if you are setting up a new ISP.
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Getting started
- How to set up a new ISP in saRaThe platform Owner or a super admin creates the ISP; then the ISP's first administrator sets it up9 steps
- How to add a router (NAS) and connect it to saRa's RADIUSISP administrator or staff with the router permission8 steps
- How to create packages, policies and fee groupsISP administrator or staff with package rights8 steps
- How to add a subscriberISP administrator, or staff / partner logins with the right to add subscribers7 steps
- How to bring data over from an old systemISP administrator (screens) and the server operator (command line)5 steps
Every day
- How to renew a subscriber and take paymentCounter staff, recovery officers, accountants, administrators; partners renew from their wallet6 steps
- How to find, print, receive payment on and reverse invoicesAccountants, counter staff, administrators5 steps
- How to use the cash book, hand over cash and close the dayAccountants, branch staff and the head office5 steps
- How to log and resolve complaints (tickets)Support staff, technicians, counter staff4 steps
- How chat works and how customers use the portalSupport staff answer; customers use the portal or the Android app5 steps
Team and partners
- How to add staff, give them a role and top up their balanceISP administrator (the Owner and super admins can do the same inside any ISP they open)5 steps
- How to pay staff salary and give advancesAccountant or administrator6 steps
- How to add resellers and retailers, and fund their walletsISP administrator (or a partner adding partners below itself)5 steps
Messages, app and network
- How to set up automatic messages and templatesISP administrator (staff may only look)6 steps
- How to set up the saRa Android app and push notificationsISP administrator makes the app key; customers and staff install the app5 steps
- How customers change their WiFi from the portal (TR-069)Customers (portal); support staff link and check routers4 steps