How to add a subscriber

Who does this: ISP administrator, or staff / partner logins with the right to add subscribers
Permission: Add subscribers

Steps

Open Subscribers → All subscribers and click Add subscriber (large popup).
On a partner's page the button reads 'Add subscriber for <partner>'. Staff of a branch add to their own branch automatically.
Under Customer and service enter Full name, the PPPoE username (the form checks it live and says Free or Not available.; Suggest proposes one) and the PPPoE password (New makes one, Copy copies it).
The password is shown, not hidden, because it is typed into the customer's router. Usernames use letters, numbers, dots, dashes, @ or _.
Pick the Package, Connection type, optionally Seller (partner) (default None: our own customer) and Branch, and the Router (NAS).
When a seller is picked, the package list follows that partner's packages and prices.
Enter CNIC and Mobile (used for SMS and WhatsApp reminders), optionally Second phone and Email; the address goes in the location part of the form.
Location and fibre details can be added now or later with Location and fibre on the profile.
Optional Connection details: Static IP (empty = an address from the package's pool), Logins at the same time, MAC lock and MAC address.
With MAC lock on and the MAC empty, the next login's device is locked in.
Under Start service now leave Activate now on to start service at once: choose the number of Periods, how the Payment received as (Cash, Bank transfer or later) and optionally Print a receipt (80 mm).
Switched off, the subscriber is saved as Not activated and has no service until renewed.
Click Save subscriber (the button reads Save and activate when Activate now is on), or Save and add another.
To add many at once use Subscribers → Import (CSV or Excel, up to 5,000 rows, with a sample file and a check step before anything is saved).

Import subscribers from a CSV or Excel file

What saRa does

saRa creates the subscriber and its RADIUS login (FreeRADIUS reads it from the database at once). With Activate now it also runs a renewal in one transaction: invoice, payment, ledger entry, new expiry and the renewed message, then opens the profile showing the invoice number. The customer can sign in to the customer portal with the PPPoE username (first time with the internet password, then choose a portal password).

Good to know

Import mode Update existing subscribers changes only filled cells; imported expiry dates are set as already paid and make no invoices.
A subscriber's profile page has tabs and a More menu for notes, documents, change password / username, IPv6 prefix, Reset MAC, Give grace, New invoice and so on.