saRaDocumentation
Every settings page and every setting: what it does, its default, when to change it, and who may change it.
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Settings tabs
The Settings page in the menu. Each tab saves on its own and shows only what your role may change.
- SettingsThe Settings page is one frame with a tab rail (General, Subscriber rules, SMS and email, Payments, Billing, Security, API, Appearance, Customer portal, Modules), a "Find a setting" search box, and a Lists card with links to the list-style settings pages. Each tab saves on its own; a person only sees the tabs and lists their permissions allow.2 settings
- ISP detailsYour company's name, contact details, address and time zone, as customers see them and as they print on invoices.12 settings
- SubscribersHow new usernames and passwords are made on the Add subscriber form, and whether stale sessions are closed automatically.6 settings
- Billing and remindersAutomatic renewal timing and the switch that pauses all automatic billing. Expiry reminders and bill reminders are set under Messages > Automatic, not here.2 settings
- Partner pricingChooses how resellers, sub-resellers and retailers earn. A change applies to new activations and renewals only; what was sold before keeps what it earned.1 setting
- SMS, WhatsApp and emailSet up the providers messages go out through (SMS gateway, WhatsApp Business Cloud API, your own SMTP mail server), the SMS and email texts for automatic events, and send a test message. Each channel shows a Not set up / On / Off pill.31 settings
- Payment gatewaysSwitch on the ways customers and partners can pay online or by bank transfer, and enter each gateway's keys. Online payments are in Pakistani rupees (PKR).18 settings
- Sign-in and securityHow staff sign in (a code on top of the password), who has two-step sign-in on, and whether the same CNIC or mobile number may be on more than one subscriber.5 settings
- Sign-in page lookChooses how the customer sign-in page looks, with a live preview. The staff sign-in page keeps the platform's look.1 setting
- Customer portal and Quick PayWhat customers can do online without calling you, and the grace period after expiry. The tab also holds the Captive portal panel.3 settings
- Captive portalThe page people see when they join your MikroTik hotspot. Save, use the Download login.html button on the panel head, upload the file to the router's hotspot folder (Files > hotspot), and in the hotspot server profile allow "HTTP PAP" login. Download it again after every change.3 settings
- Modules and namesSwitch parts of the menu on or off for everyone, and rename your three partner levels. Nothing is deleted when a module is switched off.7 settings
- API and webhooksTokens other software signs in with, and webhooks that tell it when something happens. Also has a "Using the API" documentation page.10 settings
- App and chat APIKeys for the saRa mobile app (Android) and the chat widget on your website. A key is shown once when made, with its setup link; keep it like a password.1 setting
People, places and access
Staff logins, roles, branches and where your customers are.
- Roles and permissionsThe six default roles, the admin ladder and every permission a role can hold.82 permissions
- StaffAdd, edit, pause and delete staff logins. The staff profile also has a balance (staff wallet), documents, salary and activity tabs, and two-step sign-in status.12 settings
- RolesCreate and edit roles: named sets of permissions you give to staff logins. Each new ISP starts with six default roles that can be renamed, changed or deleted; 'Add the default roles' on the Roles page adds any that are missing.5 settings
- Customer rolesA customer role says which staff your customers may chat with. Every customer has the default role without being given it. Rules give another role to the customers of a package, an area or a partner; a customer's own page can set one person's role. Order of precedence: the customer's own role, then the first matching rule (lowest priority number), then the default.9 settings
- BranchesOffices or locations. Staff given a branch see only its subscribers and its cash; administrators see every branch. The list shows staff, resellers, subscribers, active subscribers and cash in hand per branch, with an 'Everything not in a branch' row for the rest.4 settings
- AreasCities, areas and sub-areas (blocks, sectors, streets) used on subscribers, packages and lists, plus provinces. An area can stand alone without a city; 'Move under a city' puts it in one. New area names typed on a subscriber are added here by themselves. This page is switched off by turning off the Area module under Modules.6 settings
- Zones and POPsA zone, POP or department groups places and the routers that serve them, like a North POP with a few areas and its router. A place or a router is in one zone at most.5 settings
- Shifts and attendanceDefine working shifts and see who marked present or on leave. A shift gives the working days and when the day starts: present marked after the start plus its grace minutes counts as late. Times follow the ISP's clock; an end before the start runs past midnight. Each staff login works one shift; with no shift the working days are Monday to Saturday.6 settings
- Salary settingsDefaults for staff advances and absent-day cuts, reached from the Staff salary tab of the cash book (not from the Settings menu). Salaries are private to people holding the salary permissions.9 settings
Messages
When saRa writes to customers and staff by itself.
One subscriber
Settings that belong to a single customer.
Platform
Only the platform Owner and super admins see these.
- Platform settingsSettings for the whole platform, visible only to platform logins: branding of the sign-in pages, support contacts, administrator security, and the staff sign-in look.11 settings
- PTA NAT logsStatus of the NAT log receiver (routers send NAT lines over UDP 5514 and the worker keeps them in hourly files) and how long they are kept, for Pakistani regulator (PTA) requests. The related PTA lookup page under Logs and reports (permission: login log, session log, and who had an IP address at a time) is a search tool, not a settings page.2 settings